Support and Service

Support and Service

Leading the industry with high-quality, innovative LED lighting

solutions, designed to meet a wide range of needs

Service Overview

  • service-1

    Factory Direct Pricing

    Reduce costs by 30%-50% through direct procurement

  • service-2

    Quick Response

    24-hour quotation turnaround, 72-hour sample delivery

  • service-3

    Quality Assurance

    ISO certified manufacturing, 100% pre-shipment QC inspection

  • service-4

    Flexible Ordering

    Small batch trial orders available, supports OEM/ODM customization

  • service-5

    Efficient Logistics

    Dedicated shipping routes between China and the U.S., 7-15 days transit

  • service-6

    Trusted Supply Chain

    Trusted by over 1,000 North American companies, optimizing the supply chain.

Frequently Asked Questions

  • Q

    How do I place an order?

    Select products online → Submit RFQ Assigned account manager contacts you within 1 hour
    Sample orders available with minimums as low as 50 units

  • Q

    What payment methods are accepted?

    PayPal, Credit Cards (Visa/Master), T/T Bank Transfer, L/C Letters of Credit

  • Q

    What is the typical lead time?

    Standard orders: 15-25 business days (product-dependent)
    Expedited production: 7-10 days available for urgent requests

  • Q

    Who handles customs and duties?

    Prices are FOB factory; import duties & taxes are the buyer's responsibility
    Full documentation support provided (packing list, commercial invoice, COO)

  • Q

    How is quality guaranteed?

    Manufactured in ISO 9001/14001-certified facilities
    Third-party inspection available (SGS/BV) at our expense

After-Sales Support

  • after-1

    Returns Policy

    Quality Issues: Free replacement or repair (buyer pays return shipping)

    Non-Quality Returns: 15% restocking fee + buyer pays shipping

    Deadline: Claims must be submitted within 14 days of delivery

  • after-2

    12-Month Warranty

    Covering manufacturing defects

    Customized extended warranties available for bulk orders

  • after-3

    Support Options

    Email: 24-hour response

    Phone: Dedicated account manager hotline

  • after-4

    Repairs

    In-Warranty: Free parts replacement

    Out-of-Warranty: Competitive rates with 5-day turnaround

  • after-5

    Loyalty Program

    Annual spend >$100k: 3% cashback

    Referral bonus: $500 Amazon gift card